![]() Be advised though, that they will most likely simply do the steps outlined above. If your device is still under warranty you should take it to your retail store or service center and let them deal with it. If even a firmware replacement doesn't work the next step is to you might want to ensure it isn't a hardware problem, which in many cases, especially with the HTC One X, it is. HTC make some great phones, but the black screen problem is a big issue. But if you already have S-Off or want to update your existing firmware then all you need to do is head to a reliable repository of RUU downloads like HTC1Guru and flash the RUU exe you want. That's a whole different bag of bolts though, so I'll have to write a separate tutorial for that. If you want to downgrade to a previous firmware build though, you'll need to have S-Off (Security-Off) first. If you want to do a full reset and restore of your firmware you'll need to run RUU (ROM Update Utility). Again, back up your data before reinstalling the most current firmware for your device. Doing a factory reset and clearing caches after an update usually fixes any software issues, but you can always do it again just to rule out any problem that may have occurred during the last update process. Sometimes bugs creep in with firmware updates and cause all kinds of havoc. If this doesn't solve your problem (it sometimes takes a while to resurface), the next step is to reinstall the latest firmware. Hboot on the HTC One allows you to reset your device and more. Before doing this though, make sure you have done a full backup of everything you want to keep on your device. From here you can access Fastboot/Recovery and clear caches etc, but the option most likely to make a difference is a Factory Reset. To do this, go to the Hboot menu by turning your device off and pressing Volume Down and Power until the Hboot menu appears. If your screen never comes on, just watch a YouTube video of the procedure and follow the number of button presses. First thing's first, try a Factory Reset. The long story short is that this is not a simple issue to fix, but the following steps should help you have the best chance of sorting it out. Some of these fixes worked, some didn't, and most were temporary at best. In previous One devices, the issue seems to have been that the internal cable connector was folded and the compression of the fold would cause the device's screen to go black. Some of the methods floating around the internet for this black screen issue include smacking the phone against a hard surface (not recommended), pressing hard around the camera lens or giving the entire device a gentle twist. Please feel free to get back to us if you need any further clarification and we will be happy to assist you.If the black screen of death is causing you grief, we've got you covered. Once the LED blinks rapidly, it is in pairing mode. To set the device to its pairing mode, once you are on your preferred channel, press and hold the easy-switch button for 3-5 seconds or until the LED indicator blinks rapidly. Please try connecting to all available channels and see if the issue will still persist. By quickly pressing the easy-switch button will let you switch to other channels and will let you pair your keyboard to another device. Try connecting to all available channels on easy-switch.The devices will be connected and the firmware update should proceed.On the ‘connect receiver’ window, press any button on the keyboard or mouse to wake up the device.Remove the Bluetooth pairing from the computer (if any). ![]() If your mouse or keyboard is connected using Bluetooth but is no longer paired:.Turn off and on your computer's Bluetooth or reboot your computer.If your mouse or keyboard is connected using Bluetooth and is still paired to your Windows or macOS computer:.If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times.Launch the downloaded Firmware Update Tool and follow the on-screen instructions.Press any button on the keyboard/mouse to wake up the device.Turn off and on the keyboard/mouse using the power button/slider.Unplug the Unifying receiver and reinsert it into the USB port or unpair/ repair using the Unifying Software.I would love to get a sensible answer for once. This is the third time I have brought this up. Ambient light makes no difference in the illumination of the backlight and its brightness. ![]() If your keyboard/mouse uses batteries, please take the batteries out and put them back in or try replacing them. The backlight of my MX Keys keeps lighting up randomly for no apparent reason.Make sure to use the Unifying receiver that originally came with your keyboard/mouse.If your mouse or keyboard is connected to a Unifying receiver, follow these steps.Download the latest Firmware Update Tool from this link. ![]() We suggest you to follow the below troubleshooting steps to resolve the issue:
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